Mid Level Support Package

• A support engineer for instant remote assistance.
• Failing a remote assistance fix, (ie a physical problem), a visit from an engineer to remedy the problem.
• Security protection (antivirus and spyware with URL Filtering) for each machine with 24×7 monitoring included.
• Full advice from one of our infrastructure and business productivity consultants when you need it.
• Monthly scheduled face to face meetings to make sure you are happy with the service and a inspection of included devices for potential problems.
• Daily or weekly server monitoring and maintainance which includes problem resolution, update installations and backup system inspection.
• Access to contingency equipment to get you backup up and running until your equipment is repaired or replaced as a result of a failure.
• Third party project management support.

This package mainly suites smaller organisations up to 250 devices, and can be can be tailored to suite your requirements.

For enquiries about this package you can find our contact details on the contact us page.